Returns & Exchanges
At Primacol, we want you to be completely satisfied with your home improvement purchases. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to begin the return authorization process.
Prepare the Package
Ensure the items are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing